Description
This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 customer service qualification in a fun and interactive way.
What does it cover?
The course content has been written by leading experts in the field of customer service and learners will cover the following topics:
customer service principles
customers’ needs and expectations
behaviour and interpersonal skills
responding to problems or complaints
Why choose the course?
The e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:
interactive exercises/gaming
media-rich content
interactive 3D scenarios
content provided by market leading experts
relevant photography and illustrations
multi-generational content and style
and much more
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